1. What are your hours of operation?
Our office is open from 8.30am to 5pm Monday to Friday.
Our technicians are generally available between 7am and 4.30pm Monday to Friday. Technicians are available on Saturdays and after-hours by request (Subject to availability and after-hours rates).
2. What areas do you cover?
The Sydney CBD and the Sydney metropolitan up to Berowra in the north, Campbelltown in the South, and from the Eastern Suburbs to Penrith in the West.
3. What is an MDF Jumper Connection?
An MDF Jumper connection is a service that you may require when you have ordered a new telephone or ADSL service to be installed. The MDF is the Main Distribution Frame. It is the point in the building where the Telstra cables from the telephone exchange enter a Multi Dwelling Building (e.g. strata building, apartments etc). The cables from Telstra need to be connected to the “internal cabling”, which is the cabling within the building that runs from the MDF out to each apartment or suite. When we do an MDF Jumper connection or A to B Connection for you, our technician will first test the line from the socket in your apartment or suite down to the MDF so as to identify it. Then the line from the exchange, previously identified and “tagged” by Telstra will be connected to your internal cabling. The last step is to test the performance of your connection at your socket using our specialised line testing equipment to ensure the best possible performance.